Thank you for choosing Eder. We strive to always ensure the satisfaction of our customers, and therefore we provide you with a return policy that helps you if you are not satisfied with the products you have purchased.
Return Terms:
- A full refund can be made if the product is returned unused and in its original condition within 7 days from the date of purchase (products purchased at discounts cannot be exchanged, unless this is done during the offer period).
- If the product was purchased as part of a multiple buy offer, all products purchased as part of those offers must be returned at the same time.
- For products that are defective or damaged, please contact Customer Service within 7 days of receiving the order to arrange a product exchange or refund.
- Shipping costs are non-refundable unless the item received is damaged or defective.
Return methods:
1.The amount will be refunded via the same payment method used for the purchase.
2. After receiving the product and ensuring its quality, the amount paid will be refunded to the bank account from which the purchase was made. Please allow 4-8 business days for this refund to be reflected in your bank account.
The consumer is not entitled to return or exchange the product in the following cases:
A- If it exceeds 7 working days from the date of receipt of the application.
B- If the product is not in its proper condition.
C- Products purchased during the days of offers and sales cannot be returned.
D- If a defect appears in the product due to customer misuse.
E- If the product to be returned is a package or a set, the customer does not have the right to return part of the package, but rather the entire package.
Connect with us:
If you have any questions regarding our return policy or would like to request a return, please contact our customer service team via email: info@idyr.om .
Please note that this policy is subject to change without prior notice, so please review it periodically.
We thank you again for your trust in us.
Best regards,
idyr